Frequently Asked Questions

Everything you need to know about shopping with NEMO Equipment.

What is your standard shipping policy?

We offer standard shipping on all domestic orders, typically arriving within 3-5 business days. Expedited shipping options are available at checkout for an additional fee.

How can I return or exchange an item?

We accept returns and exchanges on unworn items with original tags within 30 days of purchase. Simply visit our online returns portal to generate a prepaid shipping label.

Do you offer a warranty on your products?

Yes, all NEMO Equipment products are backed by a limited lifetime warranty against manufacturing defects in materials and workmanship.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for installment payments.

How do I determine the right size for me?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Can I track my order once it has shipped?

Absolutely. Once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress.